At AMD Fine Jewelry we make custom jewelry. This means we spend time, money and additional resources to make your piece(s) from the day you give us the go ahead. We typically collect a non-refundable deposit which covers our basic expenses in the event you change your mind before your order is completed. At times, and on a case-by-case basis, we will entertain returns, but in most instances all sales are final. That said, at AMD Fine Jewelry, we are humans, too. We will always take a human approach to resolving any issues that arise and you can count on us to make things right if we are ever at fault.